Repairs, Refunds and Returns


Once we have agreed upon the details of the work that needs doing, a 50% non-refundable deposit is due to reserve your spot in my work queue. This covers materials and any work done between now and when work on the book begins, including planning, research, or design. The remaining 50% is due when physical work begins on the project. I cannot issue refunds for repair work.


I take a great deal of pride in the books I create for you, and want you to be really happy with what you receive from me. For your peace of mind, please read this short refunds and returns policy.

Our refunds and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

I cannot accept returns, or give refunds, for personalised books or other personalised items. Personalisation in this case includes, but is not limited to, any book or item with the end-user/recipient’s name or initials displayed permanently in or on the book or item. I’m sure you understand why – it would be very tricky to find another recipient named Athanasius or Philomena for the My Catholic Library Children’s Missal, for example!

To complete your return, I require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Books with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


I only replace items if they are defective or damaged. Please do take pictures – nothing leaves my bench in a poor state, so I may need to find a new shipping method! If you need to exchange it for the same item, send me an email at and I will reply and let you know where to return it.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please email me so I can let you know where to send it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Get in touch by emailing me at for questions related to refunds and returns.

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